Frequently Asked Questions

Frequently asked questions

Are you based in the UK?

Yes, we are based in Newcastle upon Tyne, UK

I'm struggling to place an order on your site, can you help?

Yes of course, you can email us at, fill out our contact form or through our online chat feature for any help you need.

Can I visit your shop?

Unfortunately collection in person isn't currently possible. We can only dispatch orders by mail and courier services.

What is your Returns Policy?

All the information on our returns policy and procedure can be found on our shipping and returns page.

What are your delivery prices?

Please note if items that weigh less than 400g are to wide to be posted by large letter post your postal cost will be automactically upgraded to £3.20