Frequently Asked Questions
Frequently asked questions
Are you based in the UK?
Yes, we are based in Newcastle upon Tyne, UK
I'm struggling to place an order on your site, can you help?
Yes of course, you can email us at firstname.lastname@example.org, fill out our contact form or through our online chat feature for any help you need.
Can I visit your shop?
Unfortunately collection in person isn't currently possible. We can only dispatch orders by mail and courier services.
What is your Returns Policy?
All the information on our returns policy and procedure can be found on our shipping and returns page.